Solution Partner

CCT Solution Partner

In our projects we use comprehensive software solutions from well known vendors in the enterprise software market. With these products, we provide extensive experience and offer end-to-end solutions. We apply these extensive experiences as a basis for your integration project. The focus is on design, implementation and operation of integration, as well as optimizing the utilization during the entire life cycle.

Companies of all sizes rely on Avaya when it comes to modern communications for improvement efficiency, collaboration, customer service and competitiveness. CCT is an Avaya Saphire Resellers and co-delivery service partner. CCT ContactPro is an Avaya SPP Selected Partner Product and is sold by Avaya with a worldwide software reseller agreement. CCT is also an Avaya DevConnect Technology Partner and was awarded the DevConnect Technology Partner of the Year in 2015.

www.avaya.com/en/solutions/customer-experience-and-contact-center/

www.nice.com/engage/cxone/

CCT MX Cloud

CCT has partnered with Cognigy to implement artificial intelligence and conversational automation solutions for chat and voice bot. CCT uses the Cognigy Conversational AI platform for cloud or premise deployment. CCT has also implemented integrations with the CCT ContactPro solutions and the Avaya Experience Portal IVR.

www.cognigy.com//

Millions of developers around the world have used Twilio to unlock the magic of communications.
Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world's communications infrastructure through APIs that are simple enough for any application.

www.twilio.com

RingCentral, Inc. is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP®) global platform. RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system, RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows.

www.ringcentral.com

www.devconnectmarketplace.com/marketplace/cct-solutions-inc

Journey’s Trusted Identity Platform solves for security, privacy, and customer experience. With no tradeoffs.

www.journey.ai

Together with CCT, Bumicom provides innovative call recording, screen recording, quality monitoring and AI-driven interaction analytics (speech and text analysis) solutions for contact centers, financial institutions, governmental bodies, public safety organizations and traffic control centers.

bumicom.nl

LumenVox: Leading Speech Automation and Multifactor Authentication Provider
LumenVox is a total speech solutions company that provides a complete stack of speech and multifactor authentication technology. We support a multitude of ID and Access Management applications for voice, facial biometrics-passive and active authentication, fraud prevention and public security. LumenVox allows you to effectively deploy speech-enabled applications to improve the Call Center CX and ROI with LumenVox’ flexible, cost-effective software suite.

www.lumenvox.com

www.nuance.com

Customer Experience - Call Recording – Quality Management – Workforce Management
The contact center is transforming. Rapidly. No longer simply viewed as a cost center, it’s becoming revered as the most strategically important space across the entire customer journey. A place to deliver a customer experience (CX) that leads people to love brands. It’s also emerging as a goldmine for consumer insights. The secrets to attracting, retaining and growing customers have been buried in millions of calls, emails, texts, Tweets and chats. Calabrio offers the technology you need to capitalize on it all. Deliver amazing customer experiences. Uncover transformational insights. And build a brand that customers love.
As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

www.calabrio.com

AudioCodes Ltd. (NasdaqGS: AUDC) designs, develops and sells advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Enterprise networks and Cable. The Company provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers and Value Added Applications. AudioCodes’ underlying technology, VoIPerfectHD™, relies on AudioCodes’ leadership in DSP, voice coding and voice processing technologies. AudioCodes High Definition (HD) VoIP technologies and products provide enhanced intelligibility and a better end user communication experience in Voice communications. For more information on AudioCodes, visit:

www.audiocodes.com

Poly is a global communications company that provides authentic connections and collaboration opportunities. In personal conversation, we review and classify millions of verbal and non-verbal clues in order to read out the meaning. Poly finds new ways to integrate these signals into audio and video communication to reproduce the experience of the direct counterpart. To create familiarity. To break walls and overcome distances. To promote the simplicity and beauty of the human connection.

www.polycom.com

Ascom is a global solutions provider focused on Healthcare ICT and mobile workflow solutions.
Our vision is to close digital information gaps, allowing for the best possible decisions – anytime, anywhere.

www.ascom.com

Infosim® is a leading manufacturer of automated Service Fulfillment and Service Assurance solutions for Telcos, ISPs, Managed Service Providers, and Corporations. Since 2003, Infosim® has been developing and providing StableNet® to Telco and Enterprise customers. Infosim® is privately held with offices in Germany (Wuerzburg – Headquarters), USA (Austin), and Singapore.

www.infosim.net

novalink GmbH was founded more than 20 years ago and, as a service, development and trading company, has since established itself in the fields of computer telephony, IT and business administration solutions. We provide support to our customers directly and via partners all over the world. We endeavour to establish and sustainably maintain long-term, fair and cooperative relationships with our business partners.

www.novalink.ch

i2x stands for the customer interaction of the future.
The AI solution from i2x offers companies the possibility to optimize the performance and satisfaction of telephone agents. This is done through automated and data-driven real-time coaching already during the customer conversation and with holistic analytics of the customer-service.
With i2x, telephone agents continue to evolve, become more satisfied and provide better service to customers.
The technology of i2x has been awarded several times, is GDPR compliant and has an extremely high acceptance among telephone agents and workers councils.
Augmenting Communication.

www.i2x.ai

SHP has been operating as an IT consulting company since 1986 for customers from a wide range of industries, such as aviation, service centers, banks, hospitals, etc.. Our customers have benefited from our products and experience for over 25 years. SHP is a pioneer in management information systems and a specialist in the implementation of workforce scheduling and workforce management systems.

www.shp-frankfurt.de